To confirm your booking we require a 33% deposit. If you are booking within 4 weeks of the start of your holiday, payment in full is required. We also require your acceptance of our terms and conditions.
Booking conditions 2018/19
Reservations of all accommodation whether made by telephone, fax, in person, in writing or from the Internet are accepted by Mark & Jo Izard (‘ us’ or ‘we’) on the following conditions:
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and us the Owners of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire and under English Law. The Contract of Hire is not effective until we despatch to you written confirmation of the booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be confirmed upon receipt by us of the required deposit payment. However, if the booking is made within four weeks of the holiday commencement date, the full accommodation rental will be required.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment four weeks before the holiday commencement date. We reserve the right to cancel a holiday where full payment has not been received less than 14 days before the holiday commencement date. The deposit paid on the booking is non-returnable.
4. CREDIT CARDS
We are unable to accept credit cards. Payment must be made by cheque or direct payment by transfer to our bank account.
5. VALUE ADDED TAX
We are not VAT registered.
6. CONFIRMATION OF BOOKING
Once we have issued a Confirmation of Booking the Hirer is responsible for the total published price of the property and extras as shown on the confirmation.
7. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform us immediately, in order to provide the opportunity to re-let the accommodation. For compensation you will need to contact your own insurance provider.
8. ALTERATIONS TO BOOKINGS
We may be able to change your holiday week providing you advise us not less than 6 weeks prior to your original holiday start date. This is not always possible, although if we are able to rearrange this for you, a charge of £25 will be made to cover administration costs. No change of dates is operative until the administration fee is paid and written confirmation sent to you.
The use of accommodation and amenities, where offered . is entirely at the users’ risk, and no responsibility can be accepted for injury, or loss or damage to user's or visitors’ belongings. However, we do not seek to exclude or limit legal liability for the direct negligence of our servants or agents.
10. PARTY NUMBERS
In no circumstances may more than the maximum number of persons, as stated on the web site occupy a property. We reserve the right to refuse admittance if this condition is not observed. In addition, we reserve the right to refuse or revoke any bookings from parties that may in our opinion (and at our sole discretion) be unsuitable for the property concerned.
11. HOLIDAY DATES
You, the holidaymaker, agree to abide by the dates agreed for your holiday, from 3.00pm on the day of arrival, until 10.00am on the day of departure.
12. HIRER'S RESPONSIBILITIES
The Hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc. must be left clean and the property too must be left clean and tidy at the end of the hire period. A security deposit of £100 is payable before or on your arrival as confirmed at the time of booking. This will be refunded to you at the end of your stay less any costs for breakages, damage or excess cleaning.
Minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and we may, at our discretion, refuse future bookings.
We are allowed any reasonable access to the holiday property during the holiday tenancy.
We reserve the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. We shall not be liable to make a refund of any remaining portion of the hire terms paid.
14. PETS AND SMOKING
Owing to this being a working farm, pets are not allowed in this property.
We operate a strict no smoking policy throughout the farm.
15. CUSTOMER SERVICE
a. If you are unhappy with your booking or the way it has been handled, please inform us immediately.
b. The contract is between you the Hirer, and us Home Owners, so if any problems arise during your stay, you should contact us immediately, and we will endeavour to put the matter right as soon as possible.
c. If the matter is not resolved, let us know as soon as possible. Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home when it will be appreciated that it is quite impossible for them to be effectively investigated.
d. If you have an urgent problem, please contact us. If you cannot contact us on site please telephone us on 01227 700202 during office hours. Please leave a telephone number or location where you can be contacted.
e. Our liability is limited to the price you paid, except in the case of legal liability for personal damage or injury, for which purpose public liability insurance is carried by the Home Owner.
We take every care to ensure the accuracy of the property descriptions. All information on our website is given in good faith and is believed to be correct at the time of going to press, but we cannot be held responsible for changes beyond our control, which may become known after publication of this literature.
Any disputes arising between us and the Hirers, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force.
The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside our control, then we may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against us Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
By cheque or bank transfer.
Overseas Payments Bookings from overseas clients may be paid by Sterling cheque drawn on a UK bank. Bank transfer in Sterling direct to our bank.
EURO payments are acceptable. Please note that any charges MUST be paid by the client at source. (Overseas payments in sterling should include a Bank administration fee of £12. Bank charges in excess of £12 in respect of payment will be charged to clients. The £12 Bank fee applies to local British charges only, not those incurred at source.)
If you have checked the availability of the property and made a provisional booking, please sign and date next to the Acceptance of our Terms and Conditions and return to us either by post or on your arrival at the cottage.